Shipping Info

I

We’re very sorry to tell every supporting customer that we’ve received the information from our cooperating logistics agent that DHL doesn’t accept any vape package temporarily.

    And there's no news or info that when the limitation will be removed. When it does, we'll share the news & let you know. At this current moment, we have to change the shipping method from DHL to E-Post. 

    E-Post: We now are working with PostNL and China Post. PostNL is more suitable for customers who are located in the Europe. The price of E-post is the cheapest, but its weakness is obvious too. The shipping could take about 20-30 days or even more. Also, there may not be any tracking info updated online when the package has left China. But the package will be trackable again when the package arrives the country of destination. Means that there could be a period that the tracking info is blank. 

    (If you didn't see such options when you're placing the order, that means the method doesn't support your country yet. Hope for your kind understanding.)

     

    II

    We ship to most countries worldwide, Most of the orders (In-stock items) will be shipped out in 3 work days. But due to the holiday or vacation, it may takes longer. Please keep an eye on our social media or our homepage. We'll have announcement if there's any public holiday in China. Also, the tracking number will be provided within 2~3 work days after despatch. 

     

     III

    We offer free shipping for any order that over US$200 (Shipping cost is NOT included.)  

     

    All duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. We are not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties.
    All buyers must be aware of the importation laws for their country, we are not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.

     

    VI

    Here are some websites for tracking your package (only for reference): 

    • E-Post: https://www.17track.net/en